Edit bot messages and split them into bubbles
Edit a template's wording on the Bot Mesajları screen. Split long text with Mesaj ekle, order the boxes with the arrow buttons, then press Kaydet.
Each template card holds the message boxes on the left and the bubbles your customer will read on the right. One step carries five messages at most, and they go out one after another. The text goes live the second you press Kaydet. Preview always draws the wording that is already saved, not the draft sitting under your cursor.
Before you start
- The Bot Mesajları menu item; it appears only for accounts with a line bound to the AI assistant
- The Integrations plan, since without it the screen becomes the Bu özellik planınızda kapalı card
- Final wording, because saved text reaches the customer word for word
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the template card
Go to Bot Mesajları in the left menu. Find the template you want to change; the card title names the step it belongs to.
Split the text and set the order
Shorten the long message, then move the leftover into a new box with Mesaj ekle. Reorder the boxes with the Bir yukarı taşı and Bir aşağı taşı buttons. Press Kaydet when the order reads right.
Check that Preview shows separate bubbles
The preview on the right draws every message as its own bubble. A clean save prints kaydedildi in the card title and clears the kaydedilmemiş değişiklik var note.
Result checkIf it did not work
Check these
- A greyed-out Mesaj ekle button means you hit the ceiling of five messages per step. Merge two short messages into one box.
- An empty box blocks the save. When Boş mesaj olamaz appears, delete that box or write something in it.
- This screen never refreshes on its own. If somebody else edited the same template, press Yenile; your own draft stays put.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
