Configure a Switch node
Type the variable name, add one case for each expected value and wire the default branch as well. The list holds at most ten cases.
A Switch node compares one variable against the case list in order. The first matching case takes over; when nothing matches, the run leaves through the default branch. The comparison ignores letter case. Reach for this node instead of nesting Condition nodes once you need more than three branches.
Before you start
- An earlier step that fills the variable, such as a Set Variable node or the selected_option output of a Menu node
- A written list of the expected values, ten at most
- A node ready to receive the default branch
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the flow in the editor and add a Switch node
Open Flow Builder from the left menu, then double-click the flow row. Drag the Switch node onto the canvas.
Write the cases and wire the branches
Enter the name in the Değişken field, for example musteri_tipi. Press + Durum Ekle for each expected value and type that value. Connect the case branches and the default branch to their target nodes.
Send a value outside the list and watch the default branch run
Save, then press the test button. Follow a path that leaves the variable outside your case list. The message wired to the default branch should arrive.
Result checkIf it did not work
Check these
- A case left blank shows an empty marker on its edge label and matches whenever the variable itself is empty; give every case a real value.
- The add-case button disappears at ten cases; gather the remaining values on the default branch, or build a second Switch node.
- With the default branch unwired, an unrecognised value ends the run in error and hands the conversation to an agent.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
