Read the suggested action, reply and AI rationale
In the inspect drawer read the suggested action first, then the AI finding. The draft reply is only copied; it never leaves on its own.
The drawer reads from top to bottom. The suggested action states what to do. The draft reply box below it carries ready text. The AI finding section shows the rationale and its badges. Verify any price, date or promise in the transcript before you send it.
Before you start
- A record opened with İncele from the lead or risk table
- A browser that allows clipboard writes
- Transcript permission, to check the rationale against the messages
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the record in the drawer
Press İncele on a row in the lead and conversion or risky conversations table.
Read the suggested action
This text at the top of the drawer states what you should do.
Copy the draft reply
Press the copy button in the draft reply box; the box is not offered on every record.
Read the AI finding
Check the rationale and badges; hovering the score badge opens the point breakdown.
Verify the claim in the transcript
Open the transcript with Konuşmayı Aç and find the price, date and promise in the messages.
Result checkIf it did not work
Check these
- Some records draw no draft reply box. Those carry the action text only, so you write the reply yourself.
- If copying fails with code [INV-AS-003], select the text with the mouse and copy it by hand.
- Without a transcript or without permission you cannot verify the suggestion. Confirm it with the agent who handled the conversation.
- Leave the draft unsent when something in it does not match the messages.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
