Read the suggested action and AI rationale
In the İncele drawer read "Önerilen Aksiyon" first, then "AI Tespiti". The action text is a short rule tied to the label; the drawer offers no draft reply.
The drawer reads from top to bottom. Önerilen Aksiyon states what to do in one short instruction; the text is tied to the label, not written for the conversation. The AI Tespiti section shows the rationale and, where there are any, its reason badges. The drawer offers no draft reply; you write the reply yourself. Verify any price, date or promise in the transcript before you send it.
Before you start
- A record opened with İncele from the lead or risk table
- A record with a stored rationale; a rule-based classification shows a one-line note instead of a rationale
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the record in the drawer
Press İncele on a row in the lead and conversion or risky conversations table.
Read the suggested action
This text at the top of the drawer states what you should do.
Read the badges in the top strip
The strip under the heading holds the Öncelik, Durum, Skor and AI güveni badges. Hover the Skor badge to open the point breakdown.
Read the AI finding
Read the rationale text. Offer, appointment and complaint records also show reason badges under it. A rule-based classification shows a one-line note instead of a rationale.
Verify the claim in the transcript
Open the transcript with Konuşmayı Aç and find the price, date and promise in the messages.
Result checkIf it did not work
Check these
- The drawer offers no draft reply. The action text only says what to do, so you write the reply yourself.
- Every record with the same label shows the same action text. Read the Skor and Öncelik badges in the top strip to decide which record comes first.
- Without a transcript you cannot verify the suggestion against the messages. Confirm it with the agent who handled the conversation.
- When something in the rationale does not match the messages, use the Yanlış tespit button in the AI Tespiti İçin Geri Bildirim section.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
