Refresh WhatsApp delivery statuses
Open the correct send run and select Refresh. This reads the latest delivery states received from Meta.
Short answer
Open the correct send run and select Refresh. This reads the latest delivery states received from Meta. Confirm that the last-refresh time changes and updated recipient statuses appear.
Before you start
- An opted-in target list and the correct WhatsApp line
- An approved message template
Step by step
Open Projects → Report
Go to Projects → Report from the main menu. Confirm that the selected record matches the task you are about to complete.
Refresh WhatsApp delivery statuses
Open the correct send run and select Refresh. This reads the latest delivery states received from Meta.
Check the result
Confirm that the last-refresh time changes and updated recipient statuses appear.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
