View a customer image and reply in the same conversation
In Chatinbox, an image sent by a customer opens inside the conversation. After checking the image, you can write your reply in the same screen, review it, and send it once.
Open the image message in the relevant conversation, check the image, and enter your reply in the composer below. After your final review, select Send once.
What you provide
- Open the image in the right conversation
- Check the image and write the reply
- Select Send once after the final review
What Chatinbox does
- Shows the image message inside the conversation
- Lets you write and send from the same screen
- Updates the conversation history and composer after sending
- Open an image inside the conversation
- Write the reply in the same screen
- Review the message
- Send one reply
Reply in three steps
View the image in the conversation
The image sent by the customer appears as a message in the relevant conversation. You can see which image you are replying to without moving to another screen.
Write your reply in the same screen
Enter your reply in the composer below the conversation. The agent writes the reply; this flow does not show an automatic reply or automatic sending.
The agent writes the replyReview and send once
Check the message, then select Send once. In the verified synthetic flow, one outgoing message appears, the composer becomes empty, and no second send occurs.
The example in the video
Steps shown
- Open the image inside the conversation
- Write the reply in the same screen
- Send the reply after a final review
Limit of the example
- The video uses a sample account and sample data
- It contains no real customer details or phone numbers
- It does not show automatic image analysis or real WhatsApp delivery
See Chatinbox with your team
In a short call, we can review the image-message and reply workflow for your team.
This page was checked against the sample panel recording on 28 August 2026. The video contains no real customer details.
