Open the decision screen from the Orders tab
Find the order awaiting a decision and open its row. Approve and reject actions are completed on the Order Approvals screen.
Find the order awaiting a decision and open its row. Approve and reject actions are completed on the Order Approvals screen. Confirm that the opened screen shows the same order ID, customer and cart.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Conversation Supervision → Orders
Go to Conversation Supervision → Orders from the main menu. Confirm that the selected record matches the task you are about to complete.
Open the decision screen from the Orders tab
Find the order awaiting a decision and open its row. Approve and reject actions are completed on the Order Approvals screen.
Check the result
Confirm that the opened screen shows the same order ID, customer and cart.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
