Approve or reject an order on the Siparişler tab
Approve, reject, retry, address confirmation and manual completion all happen on the Siparişler tab of Sohbet Gözetimi, through the icons on each order card.
Order decisions are made on the Siparişler tab itself, not on a separate screen. Each card ends with only the icons that fit its status: Onayla, Reddet, Yeniden dene, Adresi teyit et and Ticimax'a elle girdim. A bookmark to the old approvals page now opens this tab too.
Before you start
- Access to the Conversation Supervision screen
- The Integrations plan feature for order data
- At least one order in the list; the approve icon appears only on a card badged Onay Bekliyor
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Siparişler tab
Open Sohbet Gözetimi (Conversation Supervision) from the left menu and pick Siparişler among the three tabs. The number beside the tab name counts records awaiting approval or carrying a cart error.
Find the record in the list
The list shows the 100 newest requests plus up to 100 each of the records awaiting approval or carrying a cart error. Narrow it with Tümü, Bugün, Dün, Bu hafta or Tarih aralığı; the filter searches only the loaded records.
Read the card and open the chat if needed
Read the product, quantity, amount and delivery line. When the order is tied to a WhatsApp chat, clicking the card slides in the Sohbet dökümü panel from the right; X or Esc closes it.
Decide with the icon at the end of the card
On an Onay Bekliyor card the green tick is Onayla and the red cross is Reddet; a rejection needs a note. The map icon confirms an address that awaits confirmation. The clipboard icon closes the record of an order you keyed into Ticimax yourself and sends the customer nothing. The circular arrow retries a stuck record.
Check the result on the badge
Press Yenile when the badge has not changed. The list also refreshes itself every 30 seconds.
Result checkIf it did not work
Check these
- If the card "Sipariş servisi yanıt vermiyor." appears, the list did not load and the tab count may be incomplete. Look again in a few minutes, and ask us about the Integrations feature on your plan if it persists.
- A plus sign next to the tab count means the list hit its limit; the real number is higher.
- "Bekleyen sipariş talebi yok." means the list holds no record at all, while "Bu filtreye uyan sipariş talebi yok." means only your selected filter came up empty.
- If the icon you expect is missing, the record's status does not allow that action. A card badged Onaylandı has no approve icon, and one badged Reddedildi has no reject icon.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
