Attention Queue: unanswered and handed-off items
Three dropdowns sit above the queue: Sinyal (signal), Hat (line) and Durum (status). Durum is fixed and disabled, because the queue lists only open records.
The queue is a list of cards, not a table. Each card carries a single chip that joins the reason for the flag with the waiting time. Cevapsız (unanswered) means neither the bot nor a person replied. A handoff carries one of two chips: İnsana devredildi (handed to a person) or Devredildi, insan sessiz (handed off, person silent). Filtering the list leaves the tab counter alone, because that number still counts the whole queue.
Before you start
- Measurement started; older conversations are never listed
- The WhatsApp line you want listed in the line filter
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Switch to the Dikkat Kuyruğu tab
Open Sohbet Gözetimi (Conversation Supervision); the Dikkat Kuyruğu (Attention Queue) tab is already selected. The number beside that tab counts the whole queue, whatever the filters say.
Pick Cevapsız or İnsana devredildi under Sinyal
Open the “Sinyal: Tümü” dropdown above the list. Choose Cevapsız (unanswered) or İnsana devredildi (handed to a person), and narrow the “Hat: Tümü” dropdown beside it when one line is enough.
Confirm the chip on every remaining card
Each remaining card shows the reason you picked plus the waiting time. The end of the quoted message repeats that reason. The bottom line gives the line name and a time: devir (handoff) on a handoff row whose handoff time is known, son müşteri mesajı (last customer message) on the others.
Result checkIf it did not work
Check these
- “Ölçüm henüz başlamadı.” (measurement has not started) means the queue is only now filling. Leave the page open; conversations older than that date are never listed.
- If the amber band names a line, outgoing messages on that line do not reach our records. Silence cannot be measured there, so do not read a gap in the transcript as an unanswered chat.
- When the warning reads “Liste 200 kayıtla sınırlandı” (list capped at 200 records), the row you want may be missing. Narrow by Hat first, then set Sinyal again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
