Approve an order and send the payment link
The approve button builds the cart and sends the payment link to the customer. Read the product line, amount, delivery and payment type first.
Approval cannot be undone. The cart is built and the payment link goes straight to the customer, so read the product, quantity, amount and delivery line on the card before you press anything. On a multi-line basket, check every row in the indented block and the total figure. Only a real user can approve; a bot cannot.
Before you start
- The Order Approvals page, opened from the Siparişler tab of Sohbet Gözetimi.
- A record in Onay Bekliyor status. The approve icon never appears on any other status.
- A complete delivery line: recipient name, province and district, payment type, and a confirmed address badge.
- A real user session, because approval is a human-only action.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the record from the Siparişler tab
Open Sohbet Gözetimi and switch to the Siparişler tab. The "Karar ver" link on the row opens the Order Approvals page, where you find the record in the list.
Read the basket and delivery line, then press the approve icon
Check the product name, variant, quantity and amount. The delivery line should show a recipient name, province and district, and a payment type, and the server refuses the approval when one of them is missing. Press the green tick icon once when all of them are right. The clipboard icon next to it is not an approval: it closes a record you entered into Ticimax by hand and sends the customer nothing.
Watch the badge move from Onaylandı to Link Gönderildi
The badge turns to Onaylandı first, then reaches Link Gönderildi as the cart steps complete. Intermediate states can pass quickly. A "Hata:" label on the row means the link did not go out.
Result checkIf it did not work
Check these
- An amber band reading "Teslimat bilgisi eksik ya da adres teyide muhtac" means nothing was approved. Ask the customer for the missing field, or confirm the address with the map icon.
- A sentence starting with "Urun dogrulanamadi" tells you the stock code did not resolve to a single product. Settle the product with the customer, then approve again.
- The warning "Sepet ekranda gordugunuzden sonra degismis olabilir" cancels the approval. Press Yenile, read the current basket, and decide again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
