Approve an order on the Siparişler tab
For a single-product order, approval sends a product-page link with a quantity instruction; the customer completes the purchase on your site. Read the card first.
Approval cannot be undone. When a single-product approval goes through, the customer gets a WhatsApp message with a link to the product page and an instruction naming the quantity, and the variant when there is one, to add to the cart. The customer completes the purchase on your site, and that is when the store order exists. So read the product, quantity, amount and delivery line on the card before you press anything. On a multi-line basket, check every row in the indented block and the total figure. In the panel only a user presses the approve icon; on a line in Otomatik mode the system gives the approval within set limits (see the guide on semi-automatic and automatic order modes).
Before you start
- The Siparişler tab of Sohbet Gözetimi; the approve icon sits at the end of the order card.
- A record in Onay Bekliyor status. The approve icon never appears on any other status.
- A complete delivery line: recipient name, province and district, payment type, and a confirmed address badge.
- A real user session; the approve icon in the panel is for people.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the record from the Siparişler tab
Open Sohbet Gözetimi and switch to the Siparişler tab, then find the card you want to approve in the list. The approve icon appears only on a card badged Onay Bekliyor.
Read the basket and delivery line, then press the approve icon
Check the product name, variant, quantity and amount. The delivery line should show a recipient name, province and district, and a payment type, and the server refuses the approval when one of them is missing. Press the green tick icon once when all of them are right. The clipboard icon next to it is not an approval: it closes a record you entered into Ticimax by hand and sends the customer nothing.
Watch the badge move from Onaylandı to Link Gönderildi
For a single-product order the badge turns to Onaylandı first, then reaches Link Gönderildi as the link is prepared and sent. Intermediate states can pass quickly. A "Hata:" label on the row means the link did not go out. For a multi-product basket approved in a store with direct order writing, an amber banner starting "Sipariş onaylandı ve mağazaya otomatik yazım sırasına alındı." appears and no link is sent; the badge normally turns Tamamlandı once the order is written to the store. If the banner says "Sipariş onaylandı ama mağazaya otomatik yazılamıyor", do not key the order into Ticimax yourself; write to us.
Result checkIf it did not work
Check these
- An amber band reading "Teslimat bilgisi eksik ya da adres teyide muhtaç" means nothing was approved. Ask the customer for the missing field, or confirm the address with the map icon.
- If an amber banner with a product-validation sentence containing "Sipariş onaylanmadı" appears without a "Fiyat değişti" box, there is no new-price button. The opening words give the reason: the code did not resolve to a single product, the product's current details could not be read, or the store service could not be reached. The record stays in Onay Bekliyor; settle the product with the customer, reject the request, or write to us when the store connection is the problem.
- If the amber banner reads "Talep bu durumda bu işleme uygun değil.", the action cannot be done in the request's current state; the state may have changed while you looked. Press Yenile, then check the current state and the actions on the row.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
