Create and edit an FAQ
Press SSS Ekle on the SSS tab to write a question and answer. Open an existing entry with the pencil icon; Soru and Cevap are required.
FAQ entries hold the question-and-answer pairs the assistant can serve directly. Only two fields are required: Soru and Cevap. Kategori, Dil and Anahtar Kelimeler may all stay empty, and the language defaults to Türkçe. The dialog closes on Oluştur or Güncelle, and the entry then appears in the SSS list.
Before you start
- An account that can open Bilgi Bankası; writing FAQs needs no extra permission.
- A question phrased the way a customer asks it, plus an answer that stands on its own.
- Confirmation that the same question is not already listed, since a duplicate is refused with a 409.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Press SSS Ekle on the SSS tab
Open Bilgi Bankası from the left menu and switch to the SSS tab. For a new entry, press SSS Ekle to the right of the panel heading. To change one that already exists, press the pencil icon on its row and the dialog opens under the title SSS Düzenle.
Fill in Soru, Cevap and the keywords
Write the customer wording into Soru; the placeholder in the box shows İade politikası nedir? as the pattern. Put the answer into the four-row Cevap box. Kategori and Anahtar Kelimeler may stay empty, but a category is what you can filter on later, and comma-separated synonyms are stored with the entry. Pick Türkçe or İngilizce under Dil. Press Oluştur.
Confirm the entry sits at the top of the SSS list
The list reloads when the dialog closes, and on page one the new entry stands first. The row shows the opening line of the question, the first two lines of the answer, the category label and a counter such as 3 anahtar kelime. Language prints as a raw code, tr or en.
Result checkIf it did not work
Check these
- Soru ve cevap zorunludur means one of the two required fields is empty. Type real text rather than a space.
- FAQ with this question already exists for tenant reports that the question is already stored. Find that entry in the list and edit it with the pencil icon.
- Recreating a deleted question with identical wording revives the old entry and overwrites its answer, category and keywords. No second row appears, and the entry keeps its old place in the list.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
