Preview a bot message and save it live

On Bot Mesajları the preview renders the saved text, never your open draft. Type, press Kaydet (Save), then read the bubbles.

Short answer

Whatever sits in these boxes reaches the customer word for word. The preview draws the saved version, not your draft. So the order matters: edit the box, press Kaydet (Save), then check that the bubbles redrew. Saving is live.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Bot Mesajları menu item, which appears only for accounts with a WhatsApp line connected to the AI assistant
An open Integrations plan; without it the screen turns into a “Bu özellik planınızda kapalı” card
The curly-brace fields ({baslik}, {fiyat}) left in the text

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the Bot Mesajları screen

Pick Bot Mesajları from the left menu. Every template has its own card, with the message boxes on the left and the preview on the right. Card titles come from the server.

Edit the boxes and press Kaydet

Type into the box you want to change. One step carries five messages at most, and the arrow buttons reorder them. Kaydet (Save) stays greyed out until your text differs from the version currently saved on the server.

Watch the preview bubbles redraw with your text

A short “kaydedildi” (saved) badge appears beside the template title. The green bubbles on the right now render what you saved, filled in with sample product values.

Result check

If it did not work

Check these

A rejected save prints the server's own reason in red under the card, such as “Zorunlu alan silinmiş: {fiyat} metinde olmalı”. Put the deleted field back and save again.
An amber “kaydedilmemiş değişiklik var” note beside the preview means the bubbles still show the old wording. Press Kaydet to refresh them.
When “Önizleme üretilemedi” replaces the bubbles, read the reason printed in brackets after it and correct the field names you typed.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 29 August 2026.