Open a conversation transcript from supervision

Select a row or the Sohbeti aç (Open chat) button. The transcript slides in from the right, shows up to 80 messages, and has no reply box.

Short answer

The panel is built for reading, so nobody can answer from it. Opened from the queue or Bot Sohbetleri, its header shows the customer's name, or the full number when there is no name; opened from Siparişler, it shows the recipient name or the order number. A label under each outgoing bubble names the author: Bot, Operatör (operator) or Yankı (provider echo). A voice message shows as “🎤 Sesli mesaj”, with the bot's transcript when there is one. If your company uses the phone system, calls appear between the messages as “Gelen arama” (incoming) or “Giden arama” (outgoing) rows. Escape closes the panel, and so does the X at the top right.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

At least one row in Dikkat Kuyruğu or Bot Sohbetleri
A row linked to a chat, if you start from the Siparişler (Orders) tab

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Choose a tab on the supervision screen

Open Sohbet Gözetimi (Conversation Supervision). Switch to Dikkat Kuyruğu, Siparişler or Bot Sohbetleri, because all three open the same panel.

Select the row, or the Sohbeti aç button

In the queue, press Sohbeti aç (Open chat) at the right of the row. In the Bot Sohbetleri table, press the customer name. On the Siparişler tab, press the order card or the product name. The panel slides in from the right.

Verify the person and line in the panel header

Opened from the queue or Bot Sohbetleri, the header shows the customer's name, or the full number when there is no name, or İsimsiz when neither exists; below it come the masked number, the line name and WhatsApp. Opened from Siparişler, the header shows the recipient name or the order number, and the line below shows the last four digits. Close the panel if this is not the person you expected.

Result check

If it did not work

Check these

An amber warning at the top of the panel means outgoing messages on that line never reach our records. The transcript is incomplete, so missing replies do not prove silence.
If a red error box replaces the messages, close the panel, press Yenile (Refresh), and open the row again.
When an image is replaced by “Görsel yüklenemedi — bağlantıyı aç” (image failed, open link), select that link and the file opens in a new tab.
No Ara (call) button in the header means no phone extension is mapped to your account, or the number cannot be dialled. A panel opened from Siparişler never shows that button.
“Santral aramaları şu an yüklenemedi.” (calls could not load) means only the calls are missing; the messages still show. Close and reopen the panel a little later.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 4 October 2026.