Open a conversation transcript from supervision
Select the item you want to inspect in Attention Queue or Bot Conversations. The transcript opens in a side panel.
Select the item you want to inspect in Attention Queue or Bot Conversations. The transcript opens in a side panel. Confirm that the panel shows the correct phone, timestamps, and inbound and outbound messages.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Conversation Supervision
Go to Conversation Supervision from the main menu. Confirm that the selected record matches the task you are about to complete.
Open a conversation transcript from supervision
Select the item you want to inspect in Attention Queue or Bot Conversations. The transcript opens in a side panel.
Check the result
Confirm that the panel shows the correct phone, timestamps, and inbound and outbound messages.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
