Select a WhatsApp line and approved template

You pick the send channel and the message in the middle column of the project dialog: first a WhatsApp Cloud API line, then an approved template on it.

Short answer

On new projects, bulk sending runs only on a WhatsApp Cloud API line with a template Meta has approved; plain text remains only on older projects. The template list depends on the line. Until you pick a channel the Onaylı Şablon dropdown does not appear. The template text shows up in the Önizleme column once both are set.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

A WhatsApp Cloud API line registered on the Hatlar tab of Ayarlar
At least one Meta-approved template on that line
An open project dialog

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the project dialog

Click Yeni Proje on the Projeler screen, or the pencil icon on a row.

Pick the line from WhatsApp Kanalı

The dropdown sits in the middle column and sets the sending line.

Pick the template from Onaylı Şablon

It opens right below; each option shows the name and the language.

Look for the bubble in the Önizleme column

A WhatsApp bubble should appear on the right.

Confirm the bubble content

Header, body and buttons rendered inside mean the line and template match.

Result check

If it did not work

Check these

If the channel list is empty and reads “WhatsApp Cloud API hattı bulunamadı”, press WapCRM'den Yenile on the Hatlar tab of Ayarlar; any error is shown there. A QR-linked line cannot be selected here.
A no-approved-template message may mean the template still sits in Meta review.
If the template list cannot load, a red error line appears. Close and reopen the dialog; if it persists, send the code on that line to support.
A Düz Metin button that does not respond is expected; plain-text sending is off for new projects.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 4 October 2026.