Reject an order and add an internal note
The reject icon opens a note box. Your reason stays with the team, the customer receives a fixed courtesy message, and an empty note blocks the button.
A rejection does two things: it closes the record and sends the customer a fixed courtesy message. Your note never reaches them. It stays in the internal record, so write the real reason plainly and keep secrets such as passwords or card numbers out of it. While the note field is empty, the Reddet button stays disabled.
Before you start
- The Order Approvals page, opened from the Siparişler tab of Sohbet Gözetimi.
- A record in Onay Bekliyor, Onaylandı or Sepet Hatasi status. No other status shows the reject icon.
- One clear sentence of reasoning that the team can read back later.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the record from the Siparişler tab
Open Sohbet Gözetimi and switch to the Siparişler tab. The "Karar ver" link on the row opens the Order Approvals page, where you find the record you want to reject.
Press the red cross icon and write the reason
Press the red cross icon at the end of the row to open the "Talebi reddet" box. Type your reason in the "Red nedeni (zorunlu)" field. The Reddet button in the box turns active only once that field has text; press it.
Check that the badge reads Reddedildi and the icons are gone
The card badge now reads Reddedildi and the approval icons disappear from the row. The message the customer receives is fixed and carries none of your note.
Result checkIf it did not work
Check these
- The warning "Talep reddedildi. Musteriye bilgi mesaji gonderilemedi" means the rejection was saved but the message failed. Write to the customer yourself.
- A disabled Reddet button means the note field is empty. Type a short reason and the box will send.
- Rows in Sepet Hazir or Link Gönderildi status carry no reject icon. Once the payment link is out, handle it by talking to the customer.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
