Configure a Collect Order Info node
The Collect Order Info node gathers name, phone and address, then reads the address back for confirmation. It writes the order into no system itself.
On WhatsApp the details of an order usually arrive in separate messages. The node merges what has come in, asks only for what is still missing, and reads the address back word for word before accepting it. Collected fields land in __order_name, __order_phone and __order_address. An agent enters the order in the panel.
Before you start
- A message node to send the order and payment wording once the details are complete.
- A Temsilciye Aktar node for customers who get stuck.
- Flow Builder in the left menu and permission to edit the flow.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Add the node at the head of the order step
Open the flow in the editor. Drag the "Sipariş Bilgisi Topla" tile from the "Aksiyon" heading onto the canvas. Connect the step that catches the order request to this node. Leave "Girdi Değişkeni" set to __last_input.
Write the question and address confirmation texts
"Bilgi İsteme Mesajı (tümü eksikken)" sets the opening question. The {{missing}} placeholder in "Birden Fazla Eksik Sorusu" is replaced by the names of the missing fields. The {{address}} placeholder in "Adres Teyit Mesajı" is replaced by the address the customer gave. Empty fields fall back to the built-in wording.
See the address confirmation and the filled fields in a test
Save and open the test window with the toolbar test button. Type a name, a phone number and an address. The bot should read the address back and ask where to send it; answer "evet". Check that __order_address is filled in the "Hata Ayıklama" column.
Result checkIf it did not work
Check these
- If the green confirmed exit is empty, the customer hands over their details and hears nothing back. The node sends no order message of its own. Wire your order and payment message to that exit.
- After two turns without progress the node gives up and takes the orange agent exit. Whatever it collected stays in the variables, so the agent does not start over. Wire that exit to a Temsilciye Aktar node.
- A correction during confirmation makes the node ask for the whole address again and confirm it once more. A partial fix is never written over the old address.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
