Retry a failed order
Read the "Hata:" label on a failed cart row, fix the cause, then use the arrow icon to run the cart and payment-link step again.
A retry carries a stuck record on from where it stopped: it builds the cart first, then sends the payment link. No second order is created. The arrow icon shows up only on rows in Onaylandı, Sepet Hazir, Gonderiliyor or Sepet Hatasi status, and never on one still waiting for approval. That row needs an approval first.
Before you start
- The Order Approvals page, opened from the Siparişler tab of Sohbet Gözetimi.
- A record in Onaylandı, Sepet Hazir, Gonderiliyor or Sepet Hatasi status.
- A known cause that has been fixed. Leave the same gap in place and the retry fails the same way.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Find the stuck record in the Siparişler tab
Open the Siparişler tab in Sohbet Gözetimi. This tab pulls only records in "Onay bekliyor" and "Sepet hatasi" status, so orders already sent do not appear here. Press the "Karar ver" link on the failed row.
Read the error label, then press the arrow icon
The "Hata:" text on the card names the step that failed. Records that use a product page instead of a cart show the same state as "Link Hatasi". Fix the cause. Press the circular arrow icon once; it is labelled "Yeniden dene".
Watch the badge pass Sepet Hazir and reach Link Gönderildi
The status moves through Sepet Olusturuluyor, Sepet Hazir and Gonderiliyor, and these steps can pass quickly. Once the link is out, the badge reads Link Gönderildi and the "Hata:" label clears. A label still sitting there means the retry failed again.
Result checkIf it did not work
Check these
- The reply "Sepet olusturuluyor, lutfen bekleyin" means the cart step started as you pressed. Wait half a minute, press Yenile, and look at the status again.
- When you get "Odeme baglantisi zaten gonderildi", no new link is produced. Verify that the badge reads Link Gönderildi and do not force a second link.
- A row with no arrow icon is either in Onay Bekliyor or in Sepet Olusturuluyor. Approve it first in the former case; in the latter, wait and press Yenile.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
