Retry a failed order

Read the "Hata:" label on a failed row, fix the cause, then use the arrow icon to rerun the step that prepares and sends the product-page link to the customer.

Short answer

A retry carries a stuck record on from where it stopped: it tries again to prepare the product-page link and send it to the customer. No second order is created. The arrow icon shows up only on rows in Onaylandı, Link Hazır, Gönderiliyor or Sepet Hatası (or Link Hatası) status, and never on one still waiting for approval. That row needs an approval first.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Siparişler tab of Sohbet Gözetimi; the arrow icon sits at the end of the order card.
A record in Onaylandı, Link Hazır, Gönderiliyor or Sepet Hatası (Link Hatası) status.
A known cause that has been fixed. Leave the same gap in place and the retry fails the same way.

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Find the stuck record in the Siparişler tab

Open the Siparişler tab in Sohbet Gözetimi. Up to 100 records with a cart error appear there even when they fall outside the list's 100-request limit. Find the card whose row carries a "Hata:" label.

Read the error label, then press the arrow icon

The "Hata:" text on the card names the step that failed. On some records the badge shows the same state as "Link Hatası". Fix the cause. Press the circular arrow icon once; it is labelled "Yeniden dene".

Watch the badge pass Link Hazır and reach Link Gönderildi

The status moves through Sepet Oluşturuluyor, Link Hazır and Gönderiliyor, and these steps can pass quickly. Once the link is out, the badge reads Link Gönderildi and the "Hata:" label clears. A label still sitting there means the retry failed again.

Result check

If it did not work

Check these

The reply "Sepet oluşturuluyor, lütfen bekleyin" means the cart step started as you pressed. Wait half a minute, press Yenile, and look at the status again.
A badge reading Link Gönderildi means the link has been sent to the customer. The arrow icon does not appear then; do not force a second link.
No arrow icon appears on a card badged Onay Bekliyor, while the link is being prepared, on a card badged Link Gönderildi, or on closed records. Approve an Onay Bekliyor row first; while the link is being prepared, wait half a minute and press Yenile.
If the banner "Bu siparişin mağazaya yazımı başladı" appears, the order may already be in Ticimax; it cannot be retried and no new link can be sent to the customer. Check Ticimax and do not key the order in again.
An approved multi-product basket in a store with direct order writing gets no link; do not press Yeniden dene on such a record. If the approval showed the "yazım sırasına alındı" banner, the badge sits on Onaylandı while the write runs and normally turns Tamamlandı; write to us if it has not within 30 minutes. If the banner said "mağazaya otomatik yazılamıyor", do not key the order into Ticimax yourself; write to us.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 4 October 2026.