Configure a Transfer to Agent node
Transfer to Agent hands the chat to a person and ends the flow there. Write the summary template, and pick a group from the list to target one team.
This is a terminal node: any step you attach after it never runs. The summary template is the only note the agent sees at handover, and it accepts {{variable}} placeholders. With no group picked the chat goes to the general pool. Pick a group and the chat is assigned to that INMA group.
Before you start
- An agent to pick the chat up; with no group picked the chat goes to the general pool.
- A branch design where the handover is the last step; nothing runs after this node.
- A group set up in INMA, if you route by department.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Add the node to the branch where the bot gives up
Open the flow in the editor. Drag "Temsilciye Aktar" from the "Aksiyon" group in the left palette onto the canvas. Connect the branch where the bot is stuck, such as the EŞLEŞMEDİ output of an FAQ Search node.
Write the summary template and pick a group if needed
Click the node. Put a sentence the agent can read at a glance in "Özet Şablonu"; variables are allowed inside it. For department routing, pick the group by name from "Grup (Opsiyonel)". With "Genel havuz (grup seçme)" selected, the handover goes to the general pool. If the list does not load, the field turns into a box for the INMA group id.
See the "Temsilciye devredildi" status in the test window
Save and open the Flow Testi window with "Test Et". Type the message that triggers the handover. The status line must read "Temsilciye devredildi", and the bot must produce no further replies.
Result checkIf it did not work
Check these
- A step attached after this node never runs. Move the last message you want sent to the step before the handover.
- If the list shows "ID … — INMA listesinde yok", the saved group no longer exists in INMA. The chat may then not be assigned. Pick a valid group or "Genel havuz (grup seçme)".
- An empty summary template leaves the agent with only a generic default note. Write one sentence that sums up what the customer wants.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
