Open the WhatsApp conversation for an order
Select the conversation link on the order. The related WhatsApp conversation opens in a side panel or Inbox.
Short answer
Select the conversation link on the order. The related WhatsApp conversation opens in a side panel or Inbox. Confirm that the phone and product details in the conversation match the order.
Before you start
- The correct order record
- Permission to review product, delivery and payment details
Step by step
Open Order Approvals
Go to Order Approvals from the main menu. Confirm that the selected record matches the task you are about to complete.
Open the WhatsApp conversation for an order
Select the conversation link on the order. The related WhatsApp conversation opens in a side panel or Inbox.
Check the result
Confirm that the phone and product details in the conversation match the order.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
