Open the WhatsApp conversation for an order
Click the order card or its product name. The customer's WhatsApp conversation appears in the Sohbet dökümü panel that slides in from the right, for reading only.
Deciding on an order means seeing what the customer actually wrote. On the Siparişler tab, clicking a card slides in the Sohbet dökümü panel from the right. Under each outgoing message a label shows who wrote it, for example Bot or Operatör. No message leaves from the panel; the X button or the Esc key closes it.
Before you start
- An order request tied to a WhatsApp chat; a card without one opens no panel.
- The Siparişler tab of Sohbet Gözetimi.
- The Integrations feature active on your plan, otherwise the order list never loads.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Switch to the Siparişler tab
Open Sohbet Gözetimi from the left menu and pick the Siparişler tab. Find the card of the order whose chat you need.
Click the card to open the panel
Click the order card. On a keyboard, press the product-name button inside the card. The Sohbet dökümü panel slides in from the right and covers the page.
Check that the panel header names the right order
The header shows the recipient's name, or "Sipariş #" with the record number when there is no name. The line below carries the order number and, when known, the last four digits of the phone; compare those digits with the last four on the card.
Result checkIf it did not work
Check these
- If clicking the card opens nothing, the order is not tied to a WhatsApp chat. Base your decision on the product and delivery data on the card.
- The warning "Bu hatta giden mesajlar kaydımıza DÜŞMÜYOR." at the top of the panel means the transcript is incomplete. A missing reply there does not mean nobody answered the customer.
- "Bu sohbette mesaj yok." means the chat holds no recorded message. You cannot send from the panel; it is for reading only.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
