Fix unmatched advertising products

Each row under Eşleşmeyen reklamlar is an ad that forced the bot to ask for a code. Confirm the code with Onayla, or close the row with Yoksay.

Short answer

When a chat arrives from an ad with no code, the ad name lands in this list on its own. The row counts the chats that used that name. If the panel resolved a code afterwards, the box arrives filled and you only confirm it. With no hint, you type the code yourself.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Integrations plan; with it closed the list cannot be read, which does not mean it is empty
The 3 to 6 digit store code of the product the ad sells
A pending candidate: the Eşleşmeyen reklamlar heading is drawn only while the list holds rows

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the pending candidates

Go to Hatlar in the left menu, then click the Bot Kontrol link below the list. The amber number beside Reklamdan gelen ürünler counts the ads still waiting.

Check the code and press Onayla

Read the code box on the row; a hint arrives already typed. Overwrite it when it is wrong, then press Onayla. If the ad no longer runs, Yoksay drops the row from the list.

See the row move into the saved mappings

The name you confirmed leaves Eşleşmeyen reklamlar. It reappears in the Kurulu eşleşmeler section as a name and code pair, and the amber number falls by one.

Result check

If it did not work

Check these

The sentence eşleme KAYDEDİLMEDİ, bot hâlâ kod istiyor tells you the write did not happen. Check the code and try the row again.
If that name already points at another code, the row turns into a replace question. The old code holds until you press Evet, değiştir.
When the amber number will not drop, press Yenile. The list refreshes every 20 seconds and never wipes the code you typed.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 29 August 2026.