Confirm the delivery address as an operator
When an address badge warns you on the Siparişler tab, click the card, read the address the customer wrote in the chat, then confirm it with the map icon.
While the address badge is amber, the server refuses the approval. The card's delivery line then reads "Teslimat eksik" instead of a province and district summary, with "adres teyidi" among the missing items, so the only thing to check against is the address the customer wrote in the chat. If it is right, press the map icon. The badge turns green, and approval is unblocked when nothing else is missing.
Before you start
- The Siparişler tab of Sohbet Gözetimi
- A real user session; a bot or service key cannot confirm an address
- An account whose plan includes the Integrations feature
- A record awaiting approval that carries an address badge
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Siparişler tab
Open Sohbet Gözetimi from the left menu, switch to the Siparişler tab and find the card with an address badge.
Open the conversation
Click the card or the product name; the customer's conversation appears in the Sohbet dökümü panel that slides in from the right.
Read the address in the chat
While the address awaits confirmation, the card's delivery line reads "Teslimat eksik" with "adres teyidi" among the missing items, and shows no province and district summary. Read the address the customer wrote in the chat; province, district and street address must all be there.
Close the panel, then press the map icon
Close the panel with X or Esc. The map icon sits at the end of the card and is labelled "Adresi teyit et".
Watch the badge turn green
The amber badge disappears and "adres teyit edildi" replaces it. With nothing else missing, the delivery line now shows the recipient, the province and district summary and the payment type.
Result checkIf it did not work
Check these
- No map icon means the row is not awaiting approval, or no address was ever collected.
- If the delivery line reports a missing field, ask the customer for it.
- If the address changed while you were reading it, the amber banner starts with "Adres siz okuduktan sonra değişti." Press Yenile, read the current address and confirm again.
- A record missing from the list may have expired; tick the box that shows expired records.
- If the chat does not show the address, or no panel opens, do not confirm; ask the customer to write the address again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
