Confirm the delivery address as an operator
When an address badge warns you on Order Approvals, read the address in the read-only panel on the right, then confirm it with the map icon.
While the address badge stays amber, the server refuses the approval. Read the address the customer typed in the read-only panel on the right. Compare it with the province and district summary on the card. If they match, press the map icon. The badge turns green and approval is unblocked.
Before you start
- The Order Approvals page, opened from the Siparişler tab
- A real user session; a bot or service key cannot confirm an address
- An account whose plan includes the Integrations feature
- A record awaiting approval that carries an address badge
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open Order Approvals
Press the decision link on the Siparişler tab in Sohbet Gözetimi.
Open the conversation on the right
Click the product name; the panel scrolls to that customer's newest message.
Compare the address with the delivery line
What the customer typed must match the province and district on the card.
Press the map icon
It sits at the end of the row and is labelled "Adresi teyit et".
Watch the badge turn green
The amber badge disappears and a confirmed-address line replaces it.
Result checkIf it did not work
Check these
- No map icon means the row is not awaiting approval, or no address was ever collected.
- If the delivery line reports a missing field, ask the customer for it.
- On a failed confirmation, press refresh, read the current address and confirm again.
- A record missing from the list may have expired; tick the box that shows expired records.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
