Download analysis results as CSV
Apply the date, agent and line filters you need, then select Download CSV.
Short answer
Apply the date, agent and line filters you need, then select Download CSV. Confirm that row count and first records match the on-screen filters.
Before you start
- The correct date and line scope
- Access to analytics or Flow Monitoring
Step by step
Open Conversation Analysis
Go to Conversation Analysis from the main menu. Confirm that the selected record matches the task you are about to complete.
Download analysis results as CSV
Apply the date, agent and line filters you need, then select Download CSV.
Check the result
Confirm that row count and first records match the on-screen filters.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
