Manually complete an order entered in Ticimax

Keyed the order into Ticimax yourself? Close that card on the Siparişler tab with the “Ticimax'a elle girdim” button. No message reaches the customer.

Short answer

This is not an approval. For a single-product order, approval sends the customer a product-page link. Manual completion only closes the Chatinbox record and sends nothing. The Ticimax order number is required. Once the record closes, the customer can place a new order.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The order already keyed into Ticimax, with its number in hand
A row badged Onay Bekliyor or İnsana Devredildi
The Integrations feature on your plan

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the Siparişler tab

Open Sohbet Gözetimi from the left menu and switch to the Siparişler tab.

Find the right card

Match the card to the order you keyed into Ticimax by product name, quantity and the last four digits of the phone.

Press the manual-entry button

The clipboard icon is labelled "Ticimax'a elle girdim".

Type the order number

The field expects the number alone; leave out names, phone numbers and spaces.

Close the record and check the badge

The badge reads Elle tamamlandı and the icons disappear. If the record was in Onay Bekliyor, the pending counter also drops.

Result check

If it did not work

Check these

A missing button means the row is neither in Onay Bekliyor nor in İnsana Devredildi; an expired record cannot be closed this way. Close an order the bot handed to the team (İnsana Devredildi) with this button after you key it into Ticimax.
An approved row may already have sent the customer a product-page link. Talk to the customer first.
If the row is nowhere in the list, tick the box that shows expired records.
A yellow bar after closing means the row changed while you were reading it. Press Vazgeç in the box, press Yenile, then open the button again and retype the number.
If the banner "Bu siparişin mağazaya yazımı başladı" appears, the order may already be in Ticimax; the record cannot be closed by hand. Check Ticimax and do not key the order in again.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 4 October 2026.