Configure an Intent Detection node
Add the intents with short, distinct names. Connect each intent to its output and route an unclear result to an agent.
Add the intents with short, distinct names. Connect each intent to its output and route an unclear result to an agent. Test one message for each intent and confirm the correct branch is selected.
Before you start
- The correct flow to edit
- Permission to change the flow
Step by step
Open Flow Builder → Intent Detection node
Go to Flow Builder → Intent Detection node from the main menu. Confirm that the selected record matches the task you are about to complete.
Configure an Intent Detection node
Add the intents with short, distinct names. Connect each intent to its output and route an unclear result to an agent.
Check the result
Test one message for each intent and confirm the correct branch is selected.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
