Configure an Intent Detection node
Intent Detection classifies the customer message with AI. Add the intents you want recognised, set the confidence slider, then connect both outputs.
The node has two outputs. When the AI links the message to an intent with confidence above the threshold, the flow leaves through ALGILANDI. When confidence is below the threshold but above half of it, the bot asks "şunu mu demek istiyorsunuz?"; if the customer confirms, ALGILANDI is taken as well. With lower confidence the bot asks the customer to explain. If the intent is still unclear after five rounds, the flow takes DİĞER. While the intent list is empty, the node shows a red ring and the warning "Intent listesi boş".
Before you start
- Three to five real customer sentences for testing, at least one per intent.
- Short intent names that do not overlap, such as satin_alma and fiyat_sorgulama.
- A step for the DİĞER branch to reach, in most flows a Transfer to Agent node.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Add the node from the "Yapay Zeka" palette group
Double-click the flow in the Flow Builder list to open the editor. Drag "Intent Algılama" from the "Yapay Zeka" group in the left palette onto the canvas. Draw a connection from the start node to it.
Write the intents and choose the confidence level
Use "+ Intent Ekle" to put each intent on its own line. Stick to lower case and underscores. Leave the "Güven Eşiği" slider near 50%. Clear the "Müşteri ismini sor" checkbox if the bot should not ask for a name.
See the ALGILANDI branch and the clarifying question in a test
Save, then open the Flow Testi window with "Test Et". The amber note at the top of the window is a reminder that here Niyet Algılama uses keyword samples, not your Bilgi Bankası. Type a sentence that contains part of an intent name, for example a question with "fiyat" in it for fiyat_sorgulama. The reply must come from the step you wired to ALGILANDI.
Result checkIf it did not work
Check these
- A red ring with "Intent listesi boş" means no intent has been added yet. Add at least one intent and save.
- If the bot asks a confirmation or clarifying question on almost every message, the threshold is too high or two intents overlap. Lower the slider and merge the overlapping pair into one name.
- An "Intent dali ... baglantisiz" warning in "Akışı Doğrula" means one of the two branches is empty. The warning does not block activation. With the other branch wired, a conversation on the empty one ends in error and goes to an agent. Connect it.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
