Configure an Intent Detection node
Intent Detection classifies the customer message with AI. Add the intents you want recognised, set the confidence slider, then connect both outputs.
The node has two outputs. Messages that clear the threshold leave through ALGILANDI; everything else leaves through DİĞER. While the intent list is empty, the node shows a red ring and the warning "Intent listesi boş". Above 90% almost everything lands in DİĞER.
Before you start
- Three to five real customer sentences for testing, at least one per intent.
- Short intent names that do not overlap, such as satin_alma and fiyat_sorgulama.
- A step for the DİĞER branch to reach, in most flows a Transfer to Agent node.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Add the node from the "Yapay Zeka" palette group
Double-click the flow in the Flow Builder list to open the editor. Drag "Intent Algılama" from the "Yapay Zeka" group in the left palette onto the canvas. Draw a connection from the start node to it.
Write the intents and choose the confidence level
Use "+ Intent Ekle" to put each intent on its own line. Stick to lower case and underscores. Leave the "Güven Eşiği" slider near 50%. Clear the "Müşteri ismini sor" checkbox if the bot should not ask for a name.
Watch each intent take the ALGILANDI branch
Save, then open the Flow Testi window with "Test Et". Type one sample sentence per intent. The node you wired to ALGILANDI must appear in the "Çalışma Yolu" column. Then type something deliberately off-topic; this time the node on the DİĞER branch should appear.
Result checkIf it did not work
Check these
- A red ring with "Intent listesi boş" means no intent has been added yet. Add at least one intent and save.
- If most messages fall into DİĞER, the threshold is too high or two intents overlap. Lower the slider and merge the overlapping pair into one name.
- An "Intent dali ... baglantisiz" warning in "Akışı Doğrula" means one of the two branches is empty. The warning does not block activation, but customers on that branch get no reply, so connect it.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
