Configure a Business Hours node
This node carries no settings of its own: it reads the Çalışma Saatleri tab under Ayarlar. Wire its two outputs to different messages.
The node reads the working hours saved for your company and looks at the moment the message arrived. Inside the range the flow follows the MESAİ İÇİ branch. Outside it, the MESAİ DIŞI branch. Closed days count as outside hours all day. Nothing is configurable on the node itself.
Before you start
- A Başlangıç Saati, Bitiş Saati and Saat Dilimi saved under Ayarlar
- A Mesaj node prepared for the MESAİ DIŞI reply
- Flow Builder access that lets you edit and save the flow
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Check the working hours under Ayarlar
If the badge on the Çalışma Saatleri tab reads Yapılandırılmamış, enter the hours and press Kaydet.
Drag the node onto the canvas
Open the flow in Flow Builder and take the Mesai Saati node from the palette.
Wire the MESAİ İÇİ output
Connect it to the normal continuation of your flow.
Wire the MESAİ DIŞI output
Connect it to a message that promises a callback.
Confirm the right branch runs in a test
Save and press Test Et; the reply should match the current time.
Result checkIf it did not work
Check these
- With no working hours saved, the system treats the company as always open.
- In that state every message follows the MESAİ İÇİ branch.
- If an unexpected branch runs, check the Kapalı Günler list and the Saat Dilimi.
- A night message with the MESAİ DIŞI branch unwired ends the run in error and hands the conversation to an agent.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
