Configure a Business Hours node
Select the working-hours record. Connect the inside-hours and outside-hours outputs to different messages.
Short answer
Select the working-hours record. Connect the inside-hours and outside-hours outputs to different messages. Simulate two different times and confirm that the correct output is selected.
Before you start
- The correct flow to edit
- Permission to change the flow
Step by step
Open Flow Builder → Business Hours node
Go to Flow Builder → Business Hours node from the main menu. Confirm that the selected record matches the task you are about to complete.
Configure a Business Hours node
Select the working-hours record. Connect the inside-hours and outside-hours outputs to different messages.
Check the result
Simulate two different times and confirm that the correct output is selected.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
