Configure a Business Hours node
This node carries no settings of its own: it reads the Working Hours tab under Settings. Wire its two outputs to different messages.
The node reads the working hours saved for your company and looks at the moment the message arrived. Inside the range the flow follows the inside-hours branch. Outside it, the outside-hours branch. Closed days count as outside hours all day. Nothing is configurable on the node itself.
Before you start
- A start time, an end time and a time zone saved under Settings
- A message node prepared for the outside-hours reply
- Flow Builder access that lets you edit and save the flow
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Check the working hours under Settings
If the badge reads not configured, enter the hours and save.
Drag the node onto the canvas
Open the flow in Flow Builder and take the Business Hours node from the palette.
Wire the inside-hours output
Connect it to the normal continuation of your flow.
Wire the outside-hours output
Connect it to a message that promises a callback.
Confirm the right branch runs in a test
Save and press the test button; the reply should match the current time.
Result checkIf it did not work
Check these
- With no working hours saved, the system treats the company as always open.
- In that state every message follows the inside-hours branch.
- If an unexpected branch runs, check the closed-days list and the time zone.
- A night message with the outside-hours branch unwired ends the run in error and hands the conversation to an agent.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
