Read the Genel Bakış cards in Konuşma Analizi
On Genel Bakış the top four cards show the work that needs action, while the six below summarise the selected period. Card counts and table rows differ on purpose.
The page splits into two card layers. The top four cards show the work that needs action in the selected period. Clicking any of the first three opens the Riskli Konuşmalar tab. Among the six compact cards below, the label cards count the records of the selected period, each conversation once. The default view leaves closed records out. Bekleyen Aksiyon in the top row and Tamamlanan Aksiyon below count only the rows loaded into the tables.
Before you start
- Konuşma Analizi enabled for your company
- A period the analysis run has covered
- The same Tarih, Temsilci and Hat filters if you compare two periods
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Genel Bakış tab
Open Konuşma Analizi from the left menu and choose Genel Bakış on the tab bar.
Set the date selector
The page first opens on Son 7 Gün; when you leave and come back, your last choice stays. Your choice applies to the cards and the table together; pick Tarih: Tümü to see older records.
Use the risk cards on top
Click a risk card; the panel moves to the Riskli Konuşmalar tab.
Read the lower cards as period totals
The small line under a card gives a short note; the Tamamlanan Aksiyon card has no such line. Tamamlanan Aksiyon is not a period total and mostly reads 0.
Read the run chip at the top right
The chip carries the last run date; a stale one means the cards are out of date.
Result checkIf it did not work
Check these
- A card number can exceed the rows in the Son Konuşmalar table. Cards are period totals, while the table lists the 10 newest records.
- If a record you expected is missing, check the Tarih menu first; older records need Tarih: Tümü. For a closed record, tick the "Tamamlananları göster" box. The default view carries only the open work of the last 7 days.
- If text ending in [INV-AS-001] replaces the table, press "Tekrar dene". Give the text to your system administrator if it persists.
- When the chip reports a stale run, ask for a fresh one before deciding anything.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
