Return a human-owned conversation to the bot

A chat closed to the bot never reopens by itself. Open Bot Kontrol from the link at the bottom of the Hatlar page and hand the chat back there.

Short answer

Once the bot hands a chat to a human and locks it, the bot stays silent there. That lock is permanent; no timer gives the chat back. On Sipariş Ajanı lines every handoff locks the chat. On flow lines the lock depends on the flow's safety setting, which is off by default. The hand-back button lives on the Bot Kontrol page, in the card named Size devredilmiş sohbetler, not in Sohbet Gözetimi. Return the chat the day the topic closes.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Bot Kontrol page: it is not in the left menu, you reach it from the link at the bottom of Hatlar
The chat listed in the Size devredilmiş sohbetler card
A finished topic, because the bot starts answering again the moment you hand the chat back

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open Bot Kontrol from the Hatlar page

Go to Hatlar in the left menu. Click the Bot Kontrol link in the note at the foot of the page.

Press Bota geri ver on the matching row

Find the phone number in the Size devredilmiş sohbetler card. The line under it gives the reason and the wait: İnsana devredildi · 12 dk önce · Hat 3. Match the number, then press Bota geri ver.

Watch the row leave the card

A successful hand-back removes the row and drops the counter beside the card title by one. When the card runs empty it reads Şu anda size devredilmiş sohbet yok.

Result check

If it did not work

Check these

Do not hunt for this button in Dikkat Kuyruğu; those rows carry only Görüldü and Sohbeti aç. The Sinyal filter shows you which chats went to a human, but the hand-back stays on Bot Kontrol.
A warning ending in sohbet HÂLÂ bota kapalı means nothing was written. Press Yenile, then press the button again on the row that is still listed.
The line Bazı bilgiler yüklenemedi means part of the data failed to load. Reload with Yenile before you trust the counter.
If a chat the bot handed off is missing from the card, first check there is no "Bazı bilgiler yüklenemedi" warning. Without one, the chat is not closed to the bot right now: some handoffs, for example on flows with the safety setting off, write no lock, and the flow may start over when the customer writes again.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 4 October 2026.