Configure a Product Code Lookup node
The Product Code Lookup node reads the product code out of the customer message and answers with a Ticimax card. Set the code type, result variable and exits.
A customer arriving from an ad often writes nothing but "4646". This node is a pilot, and the Chatinbox team sets it up. It finds products only in a store whose Ticimax connection that team set up. In a store without that connection every message with a code goes to BULUNAMADI. The node pulls the code out of the message and queries Ticimax; the name, lowest sellable price, colors in stock and their sizes go out as one card. A customer who asks for a missing or sold-out color gets a short reply saying so, not the card. The card format is fixed, and the node runs no AI. A message with no code gets no card.
Before you start
- An account with the Ticimax connection in place; the "Sağlayıcı" field is locked to ticimax.
- The Flow Builder feature enabled on your plan; if the screen does not load the flow list, contact Chatinbox support.
- A stock code or barcode that really exists in the Ticimax catalog, for the trial run.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the flow and drop in the Ürün Kodu Arama node
Double-click the flow row in the Flow Builder list. Open the "Aksiyon" heading in the "Node'lar" palette on the left. Drag the "Ürün Kodu Arama" tile onto the canvas.
Set the code type and the result variable
Leave Otomatik selected in the "Kod Tipi" list. Pick Stok Kodu (SKU), Barkod or Ürün Kartı ID if your catalog uses a single format. "Sonuç Değişkeni" is named product_result by default, and later steps read it as {{product_result.name}}. Leaving "Bulunamadı Mesajı" and "Hata Mesajı" empty sends the built-in wording.
Wire the three exits and see a clean validation list
Connect the BULUNDU, BULUNAMADI and HATA exits (the green, amber and red icon exits on the card) to a step each. Save, then press "Akışı Doğrula" under "Ayarlar". No "Urun arama dali ... baglantisiz" line should remain in the warning list.
Result checkIf it did not work
Check these
- A message with no code gets no card, but the flow does not stop. It continues through the first exit wired to the node, so even "merhaba" can reach BULUNDU. Place the node after a step where you expect a product code.
- A customer with a wrong code usually lands on BULUNAMADI and sometimes on HATA; wire both, because "Akışı Doğrula" warns about an unwired branch. The node sends its Bulunamadı Mesajı itself, and the default text asks the customer to type the code again. Change that text so it fits the step you wire to BULUNAMADI; the node moves on to that step without waiting for a new message.
- You cannot rewrite the card text, because its format is fixed. Add your own message node on the BULUNDU branch for different wording.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
