View ownership status in Bot Conversations

The Sahip (owner) column carries three chips: Bot’ta, İnsanda and Kapandı. A chip reports the state right now, not the history, and never moves the queue.

Short answer

The table lists conversations the bot has answered, so a chat the bot never touched has no row here. The İnsanda (with a person) chip means a person owns the chat right now, so the bot stays quiet there until you hand it back. Not every handoff produces it: on flow lines, for example, some handoffs leave the chat unlocked and the row stays on Bot’ta (with the bot). Kapandı (closed) means the chat has been silent past the threshold. Both chips can sit on the same row.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

At least one bot reply on the line you are checking
Measurement started; this list shares the queue window
Access to the Sohbet Gözetimi screen

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Switch to the Bot Sohbetleri tab

Open Sohbet Gözetimi and pick the Bot Sohbetleri (Bot Conversations) tab. The table has six columns, and Sahip (owner) is the last one.

Read the chips in the Sahip column

Each row reads Bot’ta (with the bot) or İnsanda (with a person). Rows that have been quiet for a long time carry Kapandı (closed) as well.

Compare the chip with the note under the table

Read the note under the table. It reads İnsanda as a handoff, and Kapandı as a long silence.

Result check

If it did not work

Check these

An empty table reads “Bot henüz cevap vermedi.” (the bot has not replied yet). Check the bot setting for that line on the Hatlar (Lines) page.
A chat stuck on İnsanda means the bot stays silent there until you return it. Open the Bot Kontrol link at the bottom of the Hatlar page and press “Bota geri ver” (hand back to bot).
If “Liste yüklenemedi.” (list failed to load) appears, press Yenile (Refresh) in the top right. Reload the page when the badge time still refuses to move.
A note above the table starting “Operatörlerin sohbet panelinden yazdığı mesajlar bu listede sayılmayabilir”, or “operatör ?” in the Mesajlar column, means operator replies may be missing from the counts. The Son mesaj (last message) column may not show them either; open the row, because the transcript does include operator messages.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 4 October 2026.