View ownership status in Bot Conversations
Open Bot Conversations. Read the ownership column to see whether the bot or an agent owns the conversation.
Open Bot Conversations. Read the ownership column to see whether the bot or an agent owns the conversation. Confirm that the line, flow and ownership details belong to the same conversation.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Conversation Supervision → Bot Conversations
Go to Conversation Supervision → Bot Conversations from the main menu. Confirm that the selected record matches the task you are about to complete.
View ownership status in Bot Conversations
Open Bot Conversations. Read the ownership column to see whether the bot or an agent owns the conversation.
Check the result
Confirm that the line, flow and ownership details belong to the same conversation.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
