Understand the bot order-collection process from start to finish
The bot collects product, variant, customer, delivery and payment data in the flow. An order needing a decision appears under Orders.
The bot collects product, variant, customer, delivery and payment data in the flow. An order needing a decision appears under Orders. In a test order, confirm that flow variables match the cart and delivery details shown under Orders.
Before you start
- The correct order record
- Permission to review product, delivery and payment details
Step by step
Open Flow Builder and Conversation Supervision → Orders
Go to Flow Builder and Conversation Supervision → Orders from the main menu. Confirm that the selected record matches the task you are about to complete.
Understand the bot order-collection process from start to finish
The bot collects product, variant, customer, delivery and payment data in the flow. An order needing a decision appears under Orders.
Check the result
In a test order, confirm that flow variables match the cart and delivery details shown under Orders.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
