How the bot collects an order, end to end

The bot gathers the product and the delivery details inside the chat. The request it creates lands on the Siparişler tab of Sohbet Gözetimi.

Short answer

Nobody types an order into the panel. The customer picks a product on WhatsApp, the bot asks for quantity, address and payment type, and one order request comes out of that chat. The request then waits for a decision, and its badge walks from Onay Bekliyor to Sepet Hazır and on to Link Gönderildi. Until someone decides, the badge stays on Onay Bekliyor.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Integrations feature must be active on your plan; without it the list answers "Bu özellik mevcut planınızda bulunmuyor: Integrations".
A WhatsApp line the bot takes orders on, plus at least one order request that arrived from it.
Access to the Sipariş Onayları page; it is not in the left menu and opens from Sohbet Gözetimi.

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open the Siparişler tab in Sohbet Gözetimi

Open Sohbet Gözetimi (Conversation Supervision) from the left menu and pick Siparişler among the three tabs. That tab pulls only Onay bekliyor and Sepet hatası records.

Open one request in Sipariş Onayları

Click the Karar ver link at the end of the row. Product, variant, quantity, amount, delivery summary and payment type sit side by side on the card. The customer's chat opens in the right column.

Watch the status badge move through the chain

Follow the badge: Onay Bekliyor, Onaylandı, Sepet Hazır, Link Gönderildi, Tamamlandı. The list refreshes itself every 30 seconds. Press Yenile when you do not want to wait for the next automatic round.

Result check

If it did not work

Check these

The Siparişler tab lists only Onay bekliyor and Sepet hatası records. Look for a sent or completed order on the Sipariş Onayları page instead.
When a record is nowhere to be seen, tick "Süresi dolanları da göster" on Sipariş Onayları; expired requests are hidden by default.
The line "Sipariş servisi yanıt vermiyor." means the tab count is incomplete. Your attention queue is unaffected; press Yenile and look again in a few minutes.

Does this step look different in your panel?

We can review the screen and exact error text together.

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This guide was checked against the product UI and code inventory on 29 August 2026.