How the bot collects an order, end to end
The bot gathers the product and the delivery details inside the chat. The request it creates lands on the Siparişler tab of Sohbet Gözetimi.
Nobody types an order into the panel. The customer picks a product on WhatsApp, the bot asks for quantity, address and payment type, and one order request comes out of that chat. What happens next depends on the line's order mode. On a semi-automatic line the request waits for your decision with the badge Onay Bekliyor; when you approve a single-product request, the customer gets a product-page link and the badge stops at Link Gönderildi; the status step covers multi-product baskets. On an automatic line the system approves a single-product request within set limits and the order is written to Ticimax; when the write succeeds the customer gets the order number and the badge normally turns Tamamlandı. The guide on semi-automatic and automatic order modes explains the line setting.
Before you start
- The Integrations feature must be active on your plan; without it the Siparişler tab says "Sipariş servisi yanıt vermiyor." and waiting will not fix it.
- A WhatsApp line the bot takes orders on, plus at least one order request that arrived from it.
- Access to the Sohbet Gözetimi screen; orders are listed on its Siparişler tab.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the Siparişler tab in Sohbet Gözetimi
Open Sohbet Gözetimi (Conversation Supervision) from the left menu and pick Siparişler among the three tabs. The list shows the 100 newest requests, and up to 100 each of the records awaiting approval or carrying a cart error are added even when they fall outside that limit.
Read one request's card
Product, variant, quantity, amount, delivery summary and payment type sit side by side on the card. When the order is tied to a WhatsApp chat, clicking the card opens the customer's conversation in the Sohbet dökümü panel that slides in from the right.
Read the status badge
On a semi-automatic line the badge moves through Onay Bekliyor, Onaylandı, short in-between states (Sepet Oluşturuluyor, Link Hazır, Gönderiliyor) and Link Gönderildi; the link path never reaches Tamamlandı. On an automatic line, and for an approved multi-product basket in a store with direct order writing, no link is sent: the badge sits on Onaylandı while the write runs and normally turns Tamamlandı once the order is written to Ticimax. A record still on Onaylandı may or may not be written, so check Ticimax when unsure and do not key the order in again. Some requests the system turns down become İnsana Devredildi and need someone on the team; a request held by the daily cap stays on Onay Bekliyor. The list refreshes itself every 30 seconds.
Result checkIf it did not work
Check these
- Sent and completed orders also stay on the Siparişler tab. The list loads the 100 newest requests plus up to 100 each of the records awaiting approval or carrying a cart error; a record outside these does not appear, and the tab says so in a warning.
- When a record is nowhere to be seen, tick "Süresi dolanları da göster" on the Siparişler tab; expired requests are hidden by default.
- The line "Sipariş servisi yanıt vermiyor." means the tab count is incomplete. Your attention queue is unaffected; press Yenile and look again in a few minutes. If the line stays, the Integrations feature may be off on your plan; ask us.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
