Restore a previous bot-message version
Open version history, check the date and text of the version you want, then select Restore.
Short answer
Open version history, check the date and text of the version you want, then select Restore. Confirm that the restored text appears as the active version and in Preview.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Bot Messages → version history
Go to Bot Messages → version history from the main menu. Confirm that the selected record matches the task you are about to complete.
Restore a previous bot-message version
Open version history, check the date and text of the version you want, then select Restore.
Check the result
Confirm that the restored text appears as the active version and in Preview.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
