Configure an Order Status node

Finds the order from the sender phone number, then answers with status and cargo tracking in one message. Wire the found, not found and error branches.

Short answer

This node is a pilot, and the Chatinbox team sets it up. It finds orders only in a store whose Ticimax connection that team set up. In a store without that connection no order is found; the node sends its error text and leaves through HATA. The node searches orders by the sender number first. One order returns a status card with tracking. Several orders return a numbered menu. No order at all makes the bot ask for the order number. With İade Durumu on, an order in refund also gets a refund line.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

The Ticimax integration, which supplies the order, status and cargo data
A sender with a known phone number; without one the node asks for the order number
A line assigned to this flow on the Başlangıç node

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Add the node to the flow

Open the flow in the editor and drag the Sipariş Durumu (Order Status) node out of the Aksiyon group.

Connect the node in place

Connect the node behind the step that catches the order question.

Set the refund line and the four texts

Set İade Durumu to Açık or Kapalı, then write the four texts in your own wording.

Connect the three branches

Give the BULUNDU, BULUNAMADI and HATA branches their own separate steps.

Read the status card in the test window

Save, open the Flow Testi window with Test Et and type an order number.

Result check

If it did not work

Check these

An empty text field keeps the default sentence. Fill all four in if you want your own wording.
The Flow Testi window returns the same sample order every time. A Simülasyon Kargo line means this is not real data.
With HATA (the red-icon exit on the card) unconnected, the customer gets the error text during an outage; if another exit of the node is connected the chat goes to an agent, and if none is, the flow ends there. Connect it to a Temsilciye Aktar node.
A missing refund line usually means İade Durumu is set to Kapalı. The line is added only for an order in refund or cancellation.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 4 October 2026.