Configure an Order Status node
Finds the order from the sender phone number, then answers with status and cargo tracking in one message. Wire the found, not found and error branches.
The node searches orders by the sender number first. One order returns a status card with tracking. Several orders return a numbered menu. No order at all makes the bot ask for the order number. With refund status on, an order in refund also gets a refund line.
Before you start
- The Ticimax integration, which supplies the order, status and cargo data
- A sender with a known phone number; without one the node asks for the order number
- A line assigned to this flow on the Start node
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Add the node to the flow
Open the flow in the editor and drag the Order Status node out of the Action group.
Connect the node in place
Connect the node behind the step that catches the order question.
Set the refund line and the four texts
Switch refund status on or off, then write the four texts in your own wording.
Connect the three branches
Give the found, not found and error branches their own separate steps.
Read the status card in the test window
Save, open the Flow Test window with the test button and type an order number.
Result checkIf it did not work
Check these
- An empty text field keeps the default sentence. Fill all four in if you want your own wording.
- The Flow Test window returns the same sample order every time. A placeholder cargo line means this is not real data.
- An unconnected error branch leaves the customer without a reply during an outage. Connect it to the handoff node.
- A missing refund line usually means refund status is off. The line is added only for an order in refund or cancellation.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
