Handle a price-change warning
When a price-change warning appears, compare the price in the conversation with the current product price. Do not approve before informing the customer.
When a price-change warning appears, compare the price in the conversation with the current product price. Do not approve before informing the customer. Confirm that the current amount appears on the order and the warning matches your decision.
Before you start
- The correct order record
- Permission to review product, delivery and payment details
Step by step
Open Order Approvals
Go to Order Approvals from the main menu. Confirm that the selected record matches the task you are about to complete.
Handle a price-change warning
When a price-change warning appears, compare the price in the conversation with the current product price. Do not approve before informing the customer.
Check the result
Confirm that the current amount appears on the order and the warning matches your decision.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
