Use semi-automatic and automatic order modes
Pick a Sipariş modu button on the Hatlar page. Yarı otomatik leaves the order to you; Otomatik writes it unapproved within set limits and asks for the line name.
Order mode is set per line, in one place: the three-button group on the Hatlar row. Yarı otomatik is the default, where the bot writes but you approve each order. Because a line set to Otomatik can send its orders to the store with no human approval, the red panel makes you type the line name exactly. Otomatik still has a daily cap plus amount and payment rules. The Onaylı button cannot be selected on any account today.
Before you start
- Permission to change line configuration; the mode is stored on the line and visible to the whole team
- For Otomatik, the account-wide brake on unattended approval must be open, or the button stays grey and the server rejects the change
- For Otomatik, the line name typed exactly; a single wrong character keeps the confirm button locked
- For Otomatik, the Integrations feature active on your plan; otherwise “Otomatik sipariş bu planda yok” appears and the mode stays as it was
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open Hatlar and find the line's Sipariş modu group
Open Hatlar (Lines) from the left menu. Look at the three buttons to the right of the line name: Onaylı, Yarı otomatik, Otomatik. The selected one sits on a white background.
Choose the mode, and type the line name for Otomatik
Press Yarı otomatik and it saves at once. Otomatik is different, and pressing it opens a red panel that asks for the line name, because this mode touches money. Type the name, then press Evet, otomatik yap.
Read the mode badge on the row
Once Otomatik is stored, a red "siparişler insansız Ticimax'a gider" badge appears on the row. While the account brake is closed you get the amber "genel fren kapalı — siparişler insana kalıyor" text instead.
Result checkIf it did not work
Check these
- An unresponsive Otomatik button means the account-wide brake on unattended approval is closed. That setting sits above the line; ask the Chatinbox team to open it.
- The Onaylı button is disabled on purpose. Approving every single bot reply is not released yet, so Yarı otomatik is the tightest mode available today.
- When the red warning at the top ends with “hattın modunu satırdan kontrol edin.”, the mode may not have changed. Do not press again blindly; read the button group on the row to see which mode is selected.
- Not every order on an Otomatik line goes through unattended. The daily cap or some checks can leave a record on the Siparişler tab as Onay Bekliyor, and some refusals turn it into İnsana Devredildi. A record marked İnsana Devredildi needs someone on your team.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
