Retry one failed recipient
Read the error card on a Başarısız row in the report table, then use the retry icon at the right end of that row to send to the number again.
The retry icon appears only on failed and ambiguous rows. It puts the message back in the queue from scratch. The attempt counter, error text and delivery timestamps are cleared. The message goes out over its original line and template. A permanent error fails the same way twice.
Before you start
- A row in the failed or ambiguous state
- The project's line and approved template still valid
- A cause that can actually change
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the project report
Click the chart icon on the project row in Projeler.
Press the failed chip
The list drops to failed rows only.
Read the error card
Clicking the cell opens the reason and the suggested action.
Stop on a permanent error
A permanent badge means that number will not accept this template.
Click the retry icon
The badge moves to queued and the error cell empties.
Result checkIf it did not work
Check these
- A missing icon means the row cannot be retried.
- Pick the failed or ambiguous status in the selector and look again.
- A retry failure means the row changed state while you were clicking.
- If the same number fails again, read the Meta code on the error card.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
