Review delivery and payment information
The bottom line of the card names the recipient, a province and district summary, and the payment type. When data is missing, that line says so.
The list keeps the street address and the full phone number off screen on purpose. Its bottom line gives you three things: recipient, province and district summary, payment type. A missing field replaces that summary with Teslimat eksik and the names of whatever the bot could not collect, and any address badge sits on the same line.
Before you start
- A record in Onay Bekliyor: the map-pin confirm button appears only there; address badges show on every status.
- A request the bot created; the delivery gate applies to those records only.
- Integrations switched on for your plan; with it off, the order list never arrives.
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the order card you will review
Switch to the Siparişler tab in Sohbet Gözetimi and find the card you want to review in the list.
Read the delivery and payment line
Look at the bottom line of the card. Recipient name, a province and district summary such as "Antalya / Kepez", and the payment type live there. Payment type reads Havale/EFT, Kapıda nakit or Kapıda kart. While the address is unconfirmed, the line shows "Teslimat eksik" instead of that summary, with "adres teyidi" among the missing items.
Check that no missing field or address badge is left
If the line shows Teslimat eksik, read the field names it lists. A confirmed address reads "adres teyit edildi" or "müşteri adresi teyit etti". Approval will not pass while "adres çözülemedi" is still on the row, so read the address and confirm it.
Result checkIf it did not work
Check these
- Pressing Onayla can raise the amber banner "Teslimat bilgisi eksik ya da adres teyide muhtaç. Adresi kontrol edip onaylayın; eksik alan varsa müşteriden isteyin." Ask the customer for the missing fields or confirm the address, then try again.
- The badges "adres çözülemedi" and "müşteri teyidi bekliyor" bring out the map-pin button Adresi teyit et. Click the card, read the address the customer wrote in the Sohbet dökümü panel, close the panel and press the button only if the address is right.
- Street address and full phone number never appear in this list. When you need the whole address, click the card and read the customer's own message in the Sohbet dökümü panel; if the chat does not show it, ask the customer to write it again.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 4 October 2026.
