Configure a Menu node
Write the menu text, give every choice a key and a label, then wire each choice output to its own node in the flow editor.
A Menu node sends the customer a numbered list and waits for an answer. The engine prints one line per choice by joining the key and the label, so key 1 shows as Sales. When the customer types the key, the flow continues down that branch and the pick is stored in selected_option. Typing the label matches nothing.
Before you start
- The Flow Builder feature enabled on your plan
- A target node ready for every choice, at least two branches
- Short keys for customers to type; the engine compares only those
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Open the flow in the editor and add a Menu node
Open Flow Builder from the left menu, then double-click the flow row. Drag the Menu node onto the canvas.
Write the choices and wire their outputs
Type the question into the Menü Metni field. Put the key in the narrow box on each row and the label beside it. Press + Seçenek Ekle for another row. Drag every choice output to its target node.
Pick a key in the test window and watch that branch open
Save, press the test button and choose one of the keys. Check that the message you wired to that branch arrives.
Result checkIf it did not work
Check these
- An empty choice list fails validation and blocks activation; add at least one choice, or replace the node with a Message node.
- A customer who types the label matches nothing; the engine sends the unknown-input message and shows the menu again. Keep keys short, such as 1, 2, 3.
- If a customer picks a choice whose output is unwired, the run ends in error and the conversation goes to an agent; connect every open output.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
