Review risky conversations
Open the risk row and review risk type, severity and marked messages. Do not decide from badge colour alone.
Short answer
Open the risk row and review risk type, severity and marked messages. Do not decide from badge colour alone. Confirm that the risk rationale is supported by the actual message.
Before you start
- The correct date and line scope
- Access to analytics or Flow Monitoring
Step by step
Open Conversation Analysis → Risks
Go to Conversation Analysis → Risks from the main menu. Confirm that the selected record matches the task you are about to complete.
Review risky conversations
Open the risk row and review risk type, severity and marked messages. Do not decide from badge colour alone.
Check the result
Confirm that the risk rationale is supported by the actual message.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
