Receive and reply to a WhatsApp message in the same screen

When a new WhatsApp message reaches Chatinbox, it appears in the shared inbox. Open the conversation, write and review your reply, send it once, and keep the customer's next message in the same conversation.

Short answer

Open the new message from the shared inbox, write and review your reply, then select Send once. When the customer writes again, the new message appears in the same conversation.

This page also exists in Turkish, at its own address: Türkçe okuyun

What you provide

Open the message in the right conversation
Check the reply for this customer
Select Send once after the final review

What Chatinbox does

Shows the incoming message in the shared inbox
Lets you write and send from the same conversation
Adds the customer's next message to the conversation history

Limits to know

The verified recording uses a synthetic line in the Belvira test account
It contains no real customer data or real phone number
It does not prove or promise delivery through the real WhatsApp network

What this guide covers

Open a new message from the shared inbox
Write and review the reply
Send one message
Keep the next customer message in the same conversation

Reply in four steps

Open the new message

The new message appears in the shared inbox on the left. Select the conversation to open it.

Write your reply

Type the reply in the composer below the conversation. The agent writes the reply; this flow does not send automatically.

The agent writes the reply

Review and send

Check the text, then select Send once. In the verified flow, one outgoing message appears and the composer becomes empty.

Keep the next message in the same conversation

When the customer writes again, the new message is added to the same conversation. The first incoming message, the agent's reply and the follow-up stay together.

The example in the video

Steps shown

Open an incoming message in the shared inbox
Send a reply from the same conversation
See the next message in the same conversation

Limit of the example

The video uses a sample account and sample data
It contains no real customer details or phone numbers
It does not show real WhatsApp delivery time or outcome

See Chatinbox with your team

In a short call, we can review the inbox and reply workflow for your team.

Book a demo

This page was checked against the sample panel recording on 28 August 2026. The video contains no real customer details.