Receive and reply to a WhatsApp message in the same screen
When a new WhatsApp message reaches Chatinbox, it appears in the shared inbox. Open the conversation, write and review your reply, send it once, and keep the customer's next message in the same conversation.
Open the new message from the shared inbox, write and review your reply, then select Send once. In the verified synthetic flow, one outgoing message appears, the composer becomes empty, and the customer's next message is added to the same conversation.
What you provide
- Open the message in the right conversation
- Check the reply for this customer
- Select Send once after the final review
What Chatinbox does
- Shows the incoming message in the shared inbox
- Lets you write and send from the same conversation
- Adds the customer's next message to the conversation history
- Open a new message from the shared inbox
- Write and review the reply
- Send one message
- Keep the next customer message in the same conversation
Reply in four steps
Open the new message
The new message appears in the shared inbox on the left. Select the conversation to open it.
Write your reply
Type the reply in the composer below the conversation. The agent writes the reply; this flow does not send automatically.
The agent writes the replyReview and send
Check the text, then select Send once. In the verified flow, one outgoing message appears and the composer becomes empty.
Keep the next message in the same conversation
When the customer writes again, the new message is added to the same conversation. The first incoming message, the agent's reply and the follow-up stay together.
What does this guide prove?
Verified flow
- One synthetic incoming message appears in the panel
- The agent sends one reply through real panel input
- A second synthetic message is added to the same conversation
- The composer becomes empty after sending
Not verified here
- Delivery through the real WhatsApp network
- A specific delivery or response time
- An automatic reply sent by a bot or AI
- A real customer conversation or outcome
See Chatinbox with your team
In a short call, we can review the inbox and reply workflow for your team.
This page describes a flow verified with synthetic test data. It was checked against the exact video and terminal assertions on 28 August 2026.
