Use variables correctly in bot messages
Insert variable names from the available-variable list. Do not manually change braces, spelling or letter case.
Short answer
Insert variable names from the available-variable list. Do not manually change braces, spelling or letter case. Confirm that Preview shows an example value instead of the raw variable name.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Bot Messages
Go to Bot Messages from the main menu. Confirm that the selected record matches the task you are about to complete.
Use variables correctly in bot messages
Insert variable names from the available-variable list. Do not manually change braces, spelling or letter case.
Check the result
Confirm that Preview shows an example value instead of the raw variable name.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
