Read summary cards on the Conversation Supervision screen
Read the Attention Queue, Orders and Bot Conversations cards at the top. Select a card to open the matching tab.
Read the Attention Queue, Orders and Bot Conversations cards at the top. Select a card to open the matching tab. Confirm that the card count and the opened tab refer to the same scope. A dash means the data has not loaded.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Conversation Supervision
Go to Conversation Supervision from the main menu. Confirm that the selected record matches the task you are about to complete.
Read summary cards on the Conversation Supervision screen
Read the Attention Queue, Orders and Bot Conversations cards at the top. Select a card to open the matching tab.
Check the result
Confirm that the card count and the opened tab refer to the same scope. A dash means the data has not loaded.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
