Pause, resume and cancel a send
Use Pause on a running send and Resume on a paused send. To stop it permanently, select Cancel and read the confirmation.
Use Pause on a running send and Resume on a paused send. To stop it permanently, select Cancel and read the confirmation. Confirm that the status changes to Paused, Sending or Cancelled.
Before you start
- An opted-in target list and the correct WhatsApp line
- An approved message template
Step by step
Open Projects → project row
Go to Projects → project row from the main menu. Confirm that the selected record matches the task you are about to complete.
Pause, resume and cancel a send
Use Pause on a running send and Resume on a paused send. To stop it permanently, select Cancel and read the confirmation.
Check the result
Confirm that the status changes to Paused, Sending or Cancelled.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
