Set up business hours, the phone menu and queues
On the Telefon menüsü page, upload the greeting, build the menu and keys, add business hours and open a queue. The firm admin makes these settings.
The greeting and key options a caller hears are set up on the Telefon menüsü page. First you upload the greeting or turn text into speech, then you build the menu and connect keys to an extension, a queue, a mobile number, a sub-menu or a callback request. With the business-hours calendar, calls outside working hours go to the night menu; public holidays are added with one button. A queue rings agents with Sırayla, Hepsi birden çalar or En uzun süredir boşta olan.
Before you start
- The Santral licence switched on for your firm and your line connected
- A firm admin user (an agent only sees their own call recordings)
- For the greeting, an 8000 Hz mono wav or an mp3, m4a or ogg file; without a file you can generate the greeting from text
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Prepare the greeting
Open the Intent AI section, then pick Telefon menüsü in its left menu. In Anonslar press Anons yükle, or in Metinden anons üret type the sentence into Ne söylensin and press Seslendir ve kaydet.
Build the menu
In the Yeni menü form, type the menu name, pick the greeting and press Menü kur.
Connect the keys
Click the menu name in the menu list. Type the key in Tuş and pick a target: Dahiliye bağla, Kuyruğa al, Geri arama talebi al, Alt menüye götür or Dış numaraya aktar. Press Tuş ekle.
Add business hours
In the open menu press Takvim kur. Edit the days and hours; for a lunch break add a second range to the same day. Pick the menu for after hours, press Resmi tatilleri ve bayramları ekle and then Takvimi kaydet.
Open a queue
In Kuyruklar press Yeni kuyruk, type the queue name and choose Kim çalar. After saving, add agents in the Temsilciler sub-section.
Result checkIf it did not work
Check these
- If you see "Takvim yok — her çağrı, saat fark etmeksizin bu menüye girer.", the menu has no business-hours calendar; add one with Takvim kur.
- "Tuşa basılmazsa karşılama üç kez çalınır, sonra çağrı kapanır." To send such a caller to a key's target instead, edit the menu and choose the Tuşa basmayan arayan setting.
- If the greeting does not upload, check the format: 8000 Hz mono wav or mp3, m4a, ogg are accepted, up to about 11 MB.
- Closing a queue or adding an extension is not in the panel; write to the support team. Half days before holidays are not added automatically; add that day as a holiday yourself.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 5 October 2026.
