Open a transcript from an analysis record

The Konuşma section of the drawer opens the conversation's messages in a second panel. The transcript is pulled live from the source, read-only and masked.

Short answer

The transcript panel pulls messages from the source database the moment you open it. The panel is read-only. Phone, e-mail, national ID and IBAN arrive masked. Long conversations return only the newest messages.

This page also exists in Turkish with the same scope: Türkçe okuyun

Before you start

Konuşma Analizi in the left menu, under Analiz
A lead or risk row whose drawer you can open
The message source database configured on this server
Transcript permission

Step by step

These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.

Open Konuşma Analizi

Click Konuşma Analizi in the left menu, under the Analiz heading.

Open the drawer for the record

Press İncele at the end of a row on the Genel Bakış, Lead & Dönüşüm or Riskli Konuşmalar tab.

Press Konuşmayı Aç

Find the Konuşma heading in the drawer and press Konuşmayı Aç below it.

Match the panel header to your record

The header must read Konuşma Dökümü and repeat the customer name.

Read the bottom line

That line reports how many messages were fetched and which fields are masked.

Result check

If it did not work

Check these

If the section reads "Bu satır için mesaj dökümü yok." instead of the button, that record has no transcript. Open another one.
"Bu konuşmanın dökümünü görüntüleme yetkiniz yok." means the access is off. Ask your account administrator to turn it on.
Press Tekrar dene on "Mesajlar yüklenemedi — ağ hatası". Send the line to support if it keeps appearing.
On a narrow screen the panel opens above the drawer. ESC closes this panel first.

Does this step look different in your panel?

We can review the screen and exact error text together.

Write to support

This guide was checked against the product UI and code inventory on 29 August 2026.