Cloud PBX setup requirements and limits
Our team sets up the cloud PBX: it connects your line, opens extensions and sets recording. Agents take calls in the browser once mapped to an extension.
The cloud PBX runs for a firm with the Santral licence switched on. Our team connects your line to the PBX and sets up extensions, outbound permissions, recording and forwarding. For an agent to answer calls in the browser, their user is mapped to an extension; after that a Telefon button appears at the bottom right of the panel and the phone opens in its own window. Your number stays with your own operator; Chatinbox does not provide numbers. 112 and other emergency numbers cannot be dialled from this line.
Before you start
- The Santral licence switched on for your firm (our team does this)
- A phone line from your own operator and its details so we can connect it to the PBX
- One extension per agent (our team opens them)
- A firm admin user to map agents to extensions
Step by step
These screens sit inside the Intent AI section. Sign in, open Intent AI; the menu names below are in that section's left menu.
Share your line details
In the setup call, tell our team about your line and how many extensions you need. We check before setup that the line is suitable.
Wait for the setup
Our team connects the line, opens the extensions and sets outbound permissions and call recording.
Map agents to extensions
The firm admin opens the Intent AI section and picks Telefon menüsü in its left menu. In the Temsilci dahilileri section, the admin picks the extension next to each user and presses Kaydet.
Open the phone
A mapped agent sees a Telefon button at the bottom right of the panel. It opens the PBX phone in its own window.
Result checkIf it did not work
Check these
- If Telefon menüsü and Aranacaklar are missing from the left menu, the Santral licence is not on for your firm. Write to the support team to switch it on.
- If an agent only sees Çağrı kayıtlarım, that is expected: the firm admin sets up menus, queues and extension mapping. If the Telefon button is missing, ask your admin to map your extension, as the panel says.
- Queue calls reach only the browser phone. A desk phone or an app such as Zoiper takes calls to its own extension, not queue calls.
- Lines, new extensions, outbound permissions, switching recording on or off and forwarding are not in the panel; write to the support team to change them. There is no mobile app; emergency numbers cannot be dialled from this line, and if an extension dials 112 a warning announcement plays.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 5 October 2026.
