Test a flow in the conversation simulator
Open Simulation, send the starting message, and follow menu or condition choices as a customer would.
Open Simulation, send the starting message, and follow menu or condition choices as a customer would. Confirm that the highlighted node follows the expected path and handoff occurs at the intended point.
Before you start
- The correct flow to edit
- Permission to change the flow
Step by step
Open Flow Builder → Simulation
Go to Flow Builder → Simulation from the main menu. Confirm that the selected record matches the task you are about to complete.
Test a flow in the conversation simulator
Open Simulation, send the starting message, and follow menu or condition choices as a customer would.
Check the result
Confirm that the highlighted node follows the expected path and handoff occurs at the intended point.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
