Restore bot messages to approved defaults
Open the message type and select Restore default. This replaces the custom text with the approved default; preview it before confirming.
Open the message type and select Restore default. This replaces the custom text with the approved default; preview it before confirming. Confirm that Preview shows the default text and that the new version is active.
Before you start
- The correct line or conversation selected
- Administrator permission for a change
Step by step
Open Bot Messages
Go to Bot Messages from the main menu. Confirm that the selected record matches the task you are about to complete.
Restore bot messages to approved defaults
Open the message type and select Restore default. This replaces the custom text with the approved default; preview it before confirming.
Check the result
Confirm that Preview shows the default text and that the new version is active.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
