Prepare a template containing an image or document
Select an approved template with an image or document header and enter an accessible media URL.
Short answer
Select an approved template with an image or document header and enter an accessible media URL. Confirm that Preview shows both the media header and message text.
Before you start
- An opted-in target list and the correct WhatsApp line
- An approved message template
Step by step
Open Projects → New project → template media
Go to Projects → New project → template media from the main menu. Confirm that the selected record matches the task you are about to complete.
Prepare a template containing an image or document
Select an approved template with an image or document header and enter an accessible media URL.
Check the result
Confirm that Preview shows both the media header and message text.
Result checkIf it did not work
Check these
- If the screen or control is missing, check your user role and whether the feature is enabled for your account.
- If the action does not finish, send the exact on-screen error text to support.
Does this step look different in your panel?
We can review the screen and exact error text together.
This guide was checked against the product UI and code inventory on 29 August 2026.
